1. Platform role

TUT Move is an independent online marketplace and technology platform that helps users discover and contact independent drivers, vehicle owners, carriers, shippers, warehouse providers and other transport-related users. TUT Move is not the carrier, driver, shipper, vehicle owner, warehouse operator, insurer or employer merely because the platform is used.

2. Agreements are between users

Any transport, driving, vehicle, storage or related service agreement is made directly between the users who accept it. Each party is responsible for understanding and agreeing the price, scope, dates, locations, cargo, vehicle and other commercial terms before proceeding.

3. Your duty to verify the other party

Every user must personally perform the checks they consider necessary before relying on another user. This includes identity, authority to act, licences, permits, qualifications, vehicle ownership or right of use, vehicle condition, insurance, cargo information and any legal or operational requirements relevant to the service. A profile, document, badge or verification status shown by TUT Move is not a guarantee that a person, document, vehicle or service is suitable for a particular transaction.

4. Insurance

TUT Move does not provide motor, cargo, goods-in-transit, employer, public-liability or other insurance unless a specific service expressly states otherwise. Each party is responsible for obtaining and checking the insurance required for its own activity and for the proposed transaction, including limits, exclusions, territory and validity.

5. User responsibility

Users are responsible for the accuracy and legality of information, listings, offers and documents they provide; for the safety and legality of their activities; and for complying with laws, licences, taxes, customs, sanctions, cargo restrictions and other requirements that apply to them.

6. Platform fee

TUT Move charges each participant a separately disclosed, fixed platform fee in USD, set by the platform owner for new agreements. Both participants have ten minutes from the first payment initiation to complete their fees. If either participant does not pay, the agreement is not activated and captured fees are submitted for refund. After successful activation, the platform fee is generally not refundable solely because the underlying transport is cancelled, except for incorrect, duplicate or excess charges, legal entitlements, or other required corrections. TUT Move does not set or collect the transport price agreed directly between users.

7. Cancellations, refunds and disputes

Cancellations, refunds and disputes are handled under the separate Cancellation & Refund Policy and Disputes & Claims Policy. TUT Move may provide tools to communicate or record a dispute, but this does not make TUT Move the provider of the underlying transport or other service.

8. Account controls

TUT Move may restrict, suspend or remove access to the platform where reasonably necessary for security, misuse, suspected fraud, false information, policy breaches or protection of the marketplace. Users must not misuse the platform, impersonate others, upload fraudulent documents or use TUT Move for unlawful activity.

9. Limitation of platform responsibility

To the maximum extent permitted by applicable law, TUT Move is not responsible for the acts or omissions of independent users or for accidents, injury, cargo loss or damage, theft, delay, missed pickup or delivery, vehicle failure, insurance disputes, fines, penalties, loss of profit or disputes arising from the underlying service between users. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

10. Changes

TUT Move may update these Terms as the platform develops. Material changes should be presented through the platform. The version accepted at registration or later acceptance may be recorded with the date of acceptance.

Information we handle

TUT Move may process account and contact information, role and marketplace profile data, listings, offers, agreements, messages and notifications, verification information and uploaded documents, technical/security records and transaction information needed to operate the platform.

Why information is used

Information may be used to create and secure accounts, operate marketplace matching and agreements, provide verification features, prevent misuse and fraud, provide support, maintain records and operate payment or identity-verification integrations when enabled.

Sharing between transaction parties

Public marketplace information may be visible to marketplace users. Private contact or verification information should only be exposed where the platform flow permits it, such as after an accepted agreement. Users receiving another person's information must use it only for the relevant transaction and lawful purposes.

Service providers

Hosting, Stripe payment processing, email delivery and other enabled service providers may process necessary data to deliver these services. Payment card details are collected by Stripe rather than stored by TUT Move. Users should not upload unnecessary sensitive information.

Retention and security

TUT Move aims to keep information only as needed for platform operation, security, disputes, records and applicable legal requirements, and to use reasonable technical safeguards. No internet service can promise absolute security.

Your requests

Users may request access, correction or deletion of account information through available account controls or the published support contact. Some records may need to be retained where required for security, transaction records, disputes or applicable law.

Before an agreement

A listing or unaccepted offer may generally be withdrawn without creating a completed service agreement, subject to any commitments the users have separately made.

After acceptance

Once users accept an agreement, cancellation terms should be agreed between those parties. They are responsible for costs, losses or cancellation charges arising from their underlying service relationship unless the platform expressly provides a specific rule for that transaction.

After payment

Where platform payment is enabled, a refund is not automatic merely because a user requests cancellation. Any refund will depend on the transaction status, the parties' agreement, available evidence, payment-provider rules and any mandatory rights that apply.

After pickup or service start

Once pickup, storage, driving or another service has started, users should not assume a full refund is available. The parties remain responsible for resolving the underlying service and any resulting charges, subject to applicable law and the dispute process.

Platform fees

Each participant pays the fixed USD platform fee shown before checkout. Once both participants have paid and the platform agreement is activated, ordinary cancellation of the underlying transport does not automatically refund these fees. Incorrect charges, overcharges, duplicate payments, failed activation, mandatory consumer rights and other legally required refunds remain eligible for review. If the second participant does not pay within the ten-minute payment window, captured platform fees are submitted for refund; bank processing time may vary.

Contact the other party first

Because the underlying service agreement is between the users, the parties should first try to resolve issues directly and preserve relevant evidence.

Evidence

Users may be asked to provide the accepted agreement, messages, timestamps, pickup or delivery evidence, photographs, invoices, licences, insurance information or other records relevant to the issue.

Platform assistance

TUT Move may provide communication, record-review or account-safety tools and may restrict an account where necessary to protect the marketplace. Providing these tools does not make TUT Move the carrier, insurer, arbitrator or guarantor of a user's performance.

Payments

Platform fees are processed by Stripe. Payment disputes, refunds, chargebacks and correction of incorrect or duplicate charges are subject to applicable law, Stripe procedures and the fee terms disclosed before payment. Transport payments are made directly between the parties outside TUT Move.

Independent rights

Nothing in this policy prevents a user from using rights or remedies available under applicable law or an agreement directly between the parties.